The Big Idea
Name the problem clearly, then ask for help. If the answer is unclear, ask staff to repeat it or write it down.
Nothing worse than finally checking into your hotel after a long travel day and realizing something is wrong.
The hair dryer is broken.
The TV won’t turn on.
The air conditioning is stuck.
There’s no hot water.
The Wi-Fi isn’t working.
Your key card won’t open the door.
Now what?
Don’t panic. You do not need a complicated complaint. You just need to explain the problem clearly and ask for help.
Explain the problem
- “The hair dryer isn’t working.”
- “The TV won’t turn on.”
- “The air conditioning isn’t working.”
- “There’s no hot water.”
- “The Wi-Fi isn’t working.”
- “My key card doesn’t work.”
- “The room is too noisy.”
Ask for help
- “Could someone come take a look?”
- “Could you send someone up, please?”
- “Can this be fixed?”
- “Can I change rooms?”
- “Is there another room available?”
If you do not understand
- “Sorry, could you say that again?”
- “Could you explain that a little slower?”
- “Could you write that down for me?”
The real lesson
Hotel problems happen.
You do not need perfect English to deal with them.
You just need the right lines.
Stop memorizing English. Start using it.
Try Free Week 1: Your Next Conversation to practise one useful exchange.
What’s the worst thing that’s ever gone wrong in your hotel room?
Related: Hotel English: How to Check In Without Stress · How to Ask for a Late Checkout
THE FOUR FINGER RULE
Stop memorizing English.
Start using it.
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Keep Practising
How to Ask for Another Towel, Pillow, or Blanket in English
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